Purchase any item and we will ship it to you for free! We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office.

At Be-Jewelled, we stand behind our jewellery and warrant against manufacturing defects for as long as you own your jewellery. If, at any point, you believe your jewellery has a manufacturing defect, you may return it to us for inspection. If we determine your jewellery has failed due to a defect in materials or workmanship, we will repair your jewellry at no cost to you. If we cannot repair your jewellry for any reason, we reserve the option to replace the jewellry with a similar item or issue a merchandise credit, at our discretion. If we determine that the damage is not caused by a manufacturing defect, we will notify you and let you know if repair services are available to you at your cost.

This Limited Lifetime Warranty does not cover:

• Lost, chipped or damaged diamonds or gemstones
• Damage caused by misuse or abuse; normal wear and tear; and/or exposure to chemicals, extreme temperatures, or other environmental factors (Loss, theft, or mysterious disappearance)
• Damage caused by failure to perform reasonable maintenance to keep the jewellery in a usable and wearable condition or as provided by the care instructions
• Variations in materials, color, and other natural characteristics

Any loose natural diamond purchased from Be-Jewelled can be exchanged at 100% credit for any replacement natural diamond of at least 2x or greater value. Any loose lab grown diamond purchased from Be-Jewelled can be exchanged at 100% credit for any replacement lab grown diamond of at least 2x or greater value. The diamond that is being upgraded must be in original condition and accompanied by the original laboratory grading document.

Give your engagement ring the luxury treatment it deserves with our Be-Jewelled Ring Spa. Over time, everyday wear can dull the sparkle of your diamond and create tiny surface scratches on your gold. Our spa service restores your ring to its original brilliance through a professional deep clean, gentle steam treatment, and expert hand-polishing. Every ring also receives a full prong and security inspection by our master jewellers to ensure your diamond is perfectly protected. The result: a refreshed, radiant ring that looks and feels brand new — crafted to shine beautifully for all the moments still to come.

At Be-Jewelled, your experience matters just as much as your ring. That’s why we offer dedicated, around-the-clock customer service to support you at every step of your journey. Whether you have questions about diamond selection, need updates on your custom design, or simply want guidance choosing the perfect ring, our team is here for you — day or night. With instant responses, personalized assistance, and a commitment to exceptional care, we ensure you always feel informed, supported, and confident throughout the entire process. Your love story doesn’t follow business hours — and neither do we.

Every Be-Jewelled center diamond comes fully certified for your complete peace of mind.

With every engagement ring purchase, you will receive the original diamond certificate issued by an internationally recognized grading laboratory (IGI/GIA). This certificate verifies the authenticity and quality of your center stone - including its cut, colour, clarity, and carat weight.

In addition, we provide a third-party independent appraisal that outlines every detail of your finished ring.

This includes:
•⁠ ⁠Verification that the center diamond exactly matches the certification
•⁠ ⁠A full description of all accent diamonds (if applicable)
•⁠ ⁠The gold karat and metal value
•⁠ ⁠The overall craftsmanship and market replacement value

This ensures full transparency, proper insurance documentation, and complete confidence that your ring has been crafted to the highest standard - exactly as promised.

Full refund for 30 days within Canada / USA:

Once your order is returned, our Quality Assurance team will receive and inspect your item(s) to ensure they are in unworn condition and verify that all promotional gift(s) with purchase are present before issuing a refund.

Refund FAQs:

How long will it take to process my refund?
Your refund will be processed approximately 5-7 business days after we receive it.

How will I receive my refund?
Your refund will be issued back to the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash, or any other payment requiring special processing. If the original method of payment was a credit card, you will see the refund reflected on your account within the next 4-7 business days. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. Be-Jewelled is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. Be-Jewelled is not responsible for any foreign exchange or other fees that are charged by the customer’s financial institution.